Frequently asked questions

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Popular questions

About the concerts

Our concerts start at 7pm with the opening band / guest band and last until 10pm. The gate opening time is different, usually before the concert starts (from 6 pm), you can already enter the Park area. These start times apply to most of our concerts, BUT there are exceptions. All start times are listed on the website and on our Facebook page for that program, and we send an information letter to all ticket buyers before the event with lots and lots of useful information.

If the bands organize a fan meeting, you can meet them. You can find out more about this at the event as well as on the band’s website.

Yes, there is! Our concerts last until 10 pm, but it's not worth going home after that! At 10pm, a party with super DJs begins on several dance floors, lasting until dawn, where everyone can find the musical style they like.

You can find information about our current afterparties here:

https://www.budapestpark.hu/#tickets 

Your concert ticket is valid for the afterparty starting at 10pm that day.

No, we hold concerts even in bad weather.

Please don't bring an umbrella with you because it can be dangerous to others, so we won't let it in. If you don't have a raincoat, we'll provide you a disposable rain-poncho that you can buy at the park counters. Price: 499 HUF

If you want to give a gift for Christmas, birthday, engagement, wedding, an anniversary or just because you like to give gifts for occasions, you have several options here:

If the concert cannot take place on its original date, and unfortunately we cannot set a new date for it (this can happen more in the case of international performers) and you bought a ticket for it in advance, then you can choose from the following options:

  • You can exchange your ticket for a voucher, which you can use until 31 December 2022 for any of the Park concerts announced until 31 December 2022, after you have validated it for the selected concert.

  • You can request a refund for your ticket.

We will also notify our ticket buyers of the above options by email and provide all relevant information about the business processes.

IMPORTANT! You have a possibility to apply for a refund for your ticket for 30 days after the cancellation is announced. 

It is only possible to exchange for a voucher or request a refund if you have purchased your ticket for a concert that has been rescheduled or completely cancelled!

If the concert can't take place on the original date, so you get a new date and you bought your ticket before announcing the new date, you can choose from the following options:

  • Your ticket is automatically valid for the new date. If the new date is good for you, you have nothing else to do, you can go to the concert with the ticket you have already bought.

  • You can exchange your ticket for a voucher, which you can use until December 31, 2022 for any of the Park concerts announced until then, once you have validated for the selected concert.

  • You can request a refund for your ticket.


We will also notify our ticket buyers of the above options by email and provide all relevant information about the business processes.

IMPORTANT! You can only decide about your ticket before the concert is held, if you do not do it by then, you can no longer use it at another concert, exchange it for a voucher or request a refund! It is only possible to exchange for a voucher or request a refund if you have purchased your ticket for a concert that has been rescheduled or completely cancelled!

FAQ

Az utalványok iránt beküldött igények feldolgozása folyamatosan zajlik, amint az utalvány elkészült, e-mailben tájékoztatjuk az igénylőt. Ezután a korábban megváltott koncertjegy fog utalványként működni. Az utalványt a korábban megváltott jegyed/jegyeid árának összegéig tudod érvényesíteni, bármelyik következő jegyvásárlásod alkalmával (a honlapunkon vagy személyesen a jegypénztárban).

A koncertjegyek utalvánnyá való átváltását a rendszerünkben egy mínuszos bizonylat kiállítása kíséri, mely az eredeti koncertjegyek vásárlásához, tehát a korábbi tranzakcióhoz köthető számla/nyugta helyesbítő bizonylataként, vagyis NEM sztornó bizonylatként szolgál. Ennek értelmében a mínuszos bizonylat nem jelenti a korábban vásárolt koncertjegyek értékének visszatérítését, hiszen a visszatérítés esetében az utalvány értékére nem lenne fedezet.

A mínuszos (helyesbítő) bizonylat kiállításának pénzügyi okai vannak, hogy a jegyek utalvánnyá való átváltása követhető és pénzügyi szempontoknak megfelelő módon történjen a rendszerünkben. Mivel az utalvány egy 'többcélú termék', másfajta adókulcs, adózási szabály vonatkozik rá, mint a korábban megvásárolt koncertjegyekre, ezért szükség van a helyesbítő bizonylat kiállítására.

A kezelési költség a helyesbítő bizonylaton nem kerül feltüntetésre, mert az utalvány felhasználásakor kezelési költséget nem számítunk fel újra.

Location, entry, our services

/ The day before the concert, we will send an email to all ticket buyers to the email address provided at the time of purchase with lots and lots of useful information about the event. Read it, it can help you a lot in your preparation! /

It depends on whether you need to change your ticket to an armband, what type of ticket you bought.

If you have a ticket to the arena: you do not need to change your ticket to an armband, go straight to the main entrance, prepare your ticket with the clearly visible QR code and enter :)

If you have a ticket for the terrace: change the previously received voucher to an armband at the ticket office at the main entrance, then go to the VIP entrance belonging to your terrace and have a good party :) 

With an armband for the terrace, you can visit the arena too.

Important! THE ARENA TICKETS ENTITLES YOU TO A ONE-TIME ENTRY.

There is a guarded cloakroom. Price: 499 HUF. Keep the cloakroom ticket carefully, because in return you can get your valuables back! If your cloakroom ticket gets lost, you will have to pay a 2000 HUF ticket re-production fee. In this case, you can get your valuables back by providing an accurate description of the contents of the container and by recording a record of the incident.

There is also a bike storage, as we also ride! The bike storage is FREE, fenced, unguarded, but you have the option to lock your bike. You will find it next to the main entrance. We are not responsible for the safety of your bike.

Please note that there is no secure storage for scooters, skateboards and other small means of transport.

In Budapest Park, we pour your drink into ReCups.

Based on the experience gathered over the past years, we have chosen a ReCup system that supports the guest experience in the most appropriate way in addition to environmental awareness.

Our ReCup service partner in 2023 is Cup Revolution Kft.

This year you can choose from several options: 1. physical token, 2. digital token, 3. loan cup function

Use of physical token

For drinks purchased at the counter, we charge a one-time cup fee of HUF 500. After that, your empty RevoCup will be exchanged for a clean cup each time, and if you no longer need it, it will be exchanged for a token at the counter, which you can later exchange for a RevoCup at all Cup Revolution partners.

If you already have a RevoCup reusable cup or token, we will immediately replace your cup or token with a clean cup.

The one-time cup prize is therefore really a one-time prize - just don't leave the token/cup at home!

Revo token application - Digital token

To ensure that you always have the token with you, download the Revo Token application to your phone, so you can exchange your ReCup for a digital token.

RevoToken is a mobile application that also offers a solution to digitize your existing Cup Revolution tokens, so you will no longer leave them at home and lose them anymore! (Look for the application in the App Store and the Play Store.)

Digitization: hand over the physical tokens at the counter and you can digitize them by touching the NFC or by scanning the QR code using the devices placed there. The colleagues working at this counter will help you.

Within the application, you also have the option to send your digitized tokens to another user.

Borrow cup function

With the "Borrow cup" function of the Revo Token mobile application, you can request a cup free of charge in the Cup Revolution system. If you give back the borrowed cup to any Cup Revolution partner within 72 hours after its purchase, the use of the cup is completely free.

If you fail to give back the borrowed cup within 72 hours, your registered bank card will be charged for the cup (HUF 500). Later, you can exchange the cup purchased in this way for a physical or digital token.

The list of Cup Revolution partners can be found by scrolling down at this link: https://cuprevolution.hu/b2c#holvan

More info here: https://cuprevolution.eu/b2c/gyik

If you have a Park red token: we can give you a cup in exchange for the red token, and when redeeming it, we give you a Cup Revolution token, which you can use at all Cup Revolution partners. You can only exchange the Park token for a cup in Budapest Park.

Please note that we cannot redeem damaged cups that are unsuitable for further use or exchange them for tokens! However, please leave them at one of the counters so we can ensure their recycling. Thank you! 


We cannot take responsibility for an abandoned cups.

In accordance with National Food Safety Office (NÉBIH) regulations, we can only serve your drink in a new, clean cup.

We do not exchange tokens or ReCups for money. If you don't want to pay for the cup, use the Borrow cup function of the Revo Token mobile application!


The whole area of Budapest Park is cashless. Only card payments are possible. If you do not have your bank card with you, you can request a Festipay card or top it up with cash at the on-site Park Shop and at the ticket office. The deposit fee of the card is HUF 500. You can redeem the money left on the top-up card and the card fee at any time, no later than the day of the last concert of the current season, in the Park Shop during opening hours.

You can only get back that Festipay card deposit fee that you bought at us here.

You can still buy tickets to our programs in cash at the ticket office.

What you can bring with you:

  • your good mood :)

  • a package not exceeding 30x30x30 cm in size

  • a raincoat

What we ask you not to bring:

  • package size over 30x30x30 cm

  • umbrella (if you don't have a raincoat, you can buy a disposable rain poncho in the Park for 499 HUF)

  • beverages and food purchased from the Park's counters outside the central event area

  • drinks and food not purchased in the Park area,

  • tools suitable for graffiti, paint spray and felt-tip pens,

  • any device, the possession of which is illegal and/or may endanger the physical integrity of others (e.g. metal water bottle, perfume bottle, chain, etc.)

  • cameras with a professional lens weighing more than 500 grams,

any camera for international productions; 

  • For international productions, the list of items that cannot be brought to the event may be extended at the request of the production. Any object designed to be used as an offensive instrument to endanger the physical safety of others is prohibited. A few non-exhaustive examples: water bottle (metal, plastic), thermos, perfume bottle, chain, other glass and metal objects, poster fabric, flag, etc. 

If your arrival with such luggage is unavoidable, you can place it in the external luggage locker at the entrance for a fee of 499 HUF per luggage.
If possible, do not bring items of high value, as we cannot be held responsible for their loss/theft, although we will do our best to help you find them if necessary. 

Thank you for your understanding!

There is no tobacco shop in the Park area. The nearest tobacco shop is about 600 metres away, at No.56 Soroksári Road, and is open until 19:00.

If you lost anything during the concert, you can inquire at [email protected], and on the spot, find the information desk at the Park Shop, they will help you there. You'll find the Park Shop towards the main entrance.

If it is necessary to lift the decking of Budapest Park to retrieve a lost item, we can only do so if the owner of the item agrees to cover the associated costs, which amount to a total of gross HUF 10,000. Thank you for your understanding!

For their own safety, dogs and other pets are not allowed in the Budapest Park area.

For our guests in wheelchairs, participation in the concert is free of charge, tickets must only be purchased for the attendant. 

There is barrier-free access through the main entrance, and naturally there is a suitable toilet too. 

Here are some useful information to help your undisturbed entertainment. 

We have created a few venues on the hill in the Park area from where you can enjoy the concerts undisturbed with a good view.

For the purchase of drinks, we recommend the counter of the hill for more convenient access.

We also collaborate with the Let's Get Out! Association: 
https://mozduljunkki.hu/mozdulj-ki-te-is/koncertek/

On the map below we indicate to you what parking options are available in the vicinity of Budapest Park:


We would like to warn you that if you drink alcohol, DO NOT drive under any circumstances!

On the area of Budapest Park you can choose from the following street food buffets:

KFC’s offerings: Hot Wings/Strips baskets, menus, fries, cabbage salad, sauces

Rebel Burger & More: hamburger variations (veggie burger also available)

Hummus Bar: hummus in several variations – with meat, veggie, vegan

Pizza Me: slice pizza variations with normal/whole grain pasta (veggie pizza is also on offer)

New York Hot Dog: with Vienna sausage or sausage, with several types of toppings.

 

Opening hours:

The counters of the diners open when the Park gate opens. 

A street food buffet is sure to be open from opening to closing. The others are also open for a long time, they close depending on the number of customers, sometimes sooner than the entire area.

It varies which is the "on duty buffet".

Ticket / Ticket Purchase

If you need help, have questions about the online transaction, or are looking for a solution to your purchase problems, please contact our colleagues at:

E-mail: [email protected]


Monday - Thursday: 16:00 - 21:00


Friday: 16:00 - 22:00


Saturday: 10:00 - 22:00


Sunday: 10:00 - 21:00


During winter school break: 10:00-22:00

Concert tickets are offered at varying prices, usually the earlier you buy, the cheaper it is.
For each concert, we will also indicate the pre-purchase information separately.

To be informed as soon as possible about the start of ticket sales, sign up for our newsletter!
You can find the opportunity for this by scrolling down on the main page of https://www.budapestpark.hu/.

You can access our concerts with ticket prices and other important information at the following link: https://www.budapestpark.hu/#tickets by clicking on the event

General terms and conditionshttp://www.budapestpark.hu/ASZF.pdf

We accept OTP, K&H and MKB SZÉP cards for certain concerts at the on-site ticket office of Budapest Park and on our website (wwww.budapestpark.hu). 

It is important that you can only use your SZÉP card for certain concerts. On the website, we will indicate it under the list of ticket types of the given event if you CANNOT pay with a SZÉP card.

Beside that you can also pay with a Budapest Park gift voucher:

https://www.budapestpark.hu/utalvany

https://www.budapestpark.hu/pages/utalvany-szabalyzat

Unfortunately not. The sooner you buy the ticket, the cheaper you get it! If you want to be informed about the start of ticket sales in time, subscribe to our newsletter, which you can do by scrolling down on the main page of www.budapestpark.hu.


Online ticket sales: budapestpark.hu (GTC: http://www.budapestpark.hu/ASZF.pdf)

Other ticketing partners:

  1. At the ticket offices of Budapest Park, which are open on concert days from 18:00 to 23:00.

  2. At certain Ticket Portal ticket offices. On the Ticket Portal website, ticket offices selling without handling fee are marked with an icon in the Ticket Offices menu. 
    http://ticketportal.hu/selling_places.aspx#-1

 

From the terraces you can enjoy the concert and the party after the concerts from an exclusive place. The terraces have a separate washbasin block and a service counter, which makes the time spent with us even more convenient. On arrival - after you have replaced your purchased voucher with an armband at the ticket office at the main entrance!! - you can access the venue through a separate entrance. With your ticket you can move freely between the terrace and the Big Dance Floor.

The seats on the terraces can be occupied on a first come, first served basis, their number is limited. It is not possible to reserve a table. Thank you for your understanding.

If you want to watch the concert from one of the terraces, you can buy a ticket on budapestpark.hu or on the spot.

Map: http://www.budapestpark.hu/helyszinek

If you bought a ticket to the Arena but feel like you want to party on one of our terraces, then it is enough to buy an additional ticket, which you can do at the on-site ticket office on the day of the concert, while the stock lasts! The additional ticket to the terrace entitles you to entry only together with your arena ticket.

It is not obligatory to print the ticket, we can also accept it by phone; it is important that the QR code is clearly visible. To protect our environment, it’s even better not to print it out ;)

The night shift starts at 10pm in Budapest Park after the concert :) On several dance floors, with thematic music offerings we are expecting you to leave the reality out! The party lasts until dawn.

With a concert ticket, you can still stay for the parties starting after 10pm. 

If you don't have a concert ticket, you can also buy a party ticket for the afterparties on site that day. With a party ticket, you can visit Budapest Park after 10pm.

You can choose from many popular party series. You can find detailed information on our website among our programshttps://www.budapestpark.hu/#tickets 

Yes, you can stay inside and have a party on several dance floors until dawn with your concert ticket.

The night in Budapest Park starts at 10pm after the concert :) On several dance floors, with thematic music offerings we are expecting you to leave the reality out! The party lasts until dawn.

With a concert ticket, you can still stay for the parties starting after 10pm. 

If you don't have a concert ticket, you can also buy a party ticket for the afterparties on site that day. With a party ticket, you can visit Budapest Park after 10pm.

You can choose from many popular party series. You can find detailed information on our website among our programshttps://www.budapestpark.hu/#tickets 

Ticket Problems

It can take up to 24 hours for the link to arrive, if you still haven't received an email from us, please check the following:

  1. Check your SPAM or Promotion (if any) folder in your mail system to see if it's there!

  2. If you can't find him there, please email us at [email protected] email address and we'll check ☺

If you have failed to make an online payment, please make sure that your credit card is eligible for online payment or transfer. Payment will not be successful if the card is disabled or invalid.

PERHAPS TRY THE STEPS LISTED BELOW:

  1. Try to start the payment process again, make sure you enter the correct information!

  2. If you are still unable to pay despite repeated attempts, please contact the customer service of the bank that issued your credit card. Forward the 32-character transaction ID on the webshop failed error page to your bank's customer service for assistance.

 

THESE ARE THE MOST FREQUENTLY OCCURRING CREDIT CARD PROBLEMS:

  • your credit card is not suitable for online shopping,

  • there is no coverage on the card,

  • the card has a security limit set

First, check the following:

  1. Check that you're looking for it in the email account you provided at the time of purchase

  2. Also check the Promotions and SPAM folders in your email account to see if was sent there before by the system

 

If you still can't find your ticket write to us at the e-mail address [email protected] and we will help. - We need the following information provided at the time of purchase:

  • which concert you bought tickets for, concert date

  • surname, first name

  • e-mail address

  • date and time of transaction


Please note that our customer service has a 3-day response time, so if you haven't heard from us by the time of the concert, please come to our on-site ticket office on the day of the concert, where our staff will be happy to help.

Unfortunately we are not able to refund or change the tickets after the successful purchase.


We recommend the https://www.ticketswap.hu system for the sale of your redundant ticketsbecause it is safe, convenient and each ticket receives a new barcode during the sale

 

Thank you for your understanding!

Minors

Admission to the events of Budapest Park - with the exception of Pöttömkert - is free of charge until the age of 6. Minors are only allowed to stay in Budapest Park with parental supervision!

Under the age of 6, admission to our events is free of charge, with the exception of Pöttömkert. 

 

Under the age of 16, our concerts can only be visited under parental supervision or accompanied by an adult authorized by a parent. You can download the parental authorization here.

 

Guests between the ages of 16-18 can attend concerts with a parental declaration completed in advance by their parent or guardian. You can find the parental declaration if you click here. 

 

If you are coming to a concert, please note that only guests over the age of 18 can stay in the Park after 23:00. It is the responsibility of the adult accompanying the minor that the minor who attending the concert should leave the area of the Park by 23:00.

Please note that our after events are open to visitors over the age of 18! After 21:00, only those over the age of 18 can enter the Park.

An exception to the above rule is if our guests between the ages of 16 and 18 attend the event with a parent.

Gift voucher / Voucher

Before you start redeeming, prepare your Gift Voucher or Concert Ticket, which we have previously exchanged for a voucher!

  • As a first step, choose the concert for which you want to use the voucher and where you would like to go (arena, terrace, etc.)
    Do not be alarmed if you see the full ticket price in the basket, you can enter the voucher as payment at the second step of the purchase process. No handling costs will be charged again when the voucher is used, so although the handling fee is also in your basket at the beginning, when you validate your voucher, it will be deleted by the system.

  • In the "Enter your details" step, you'll find the following above the means of payment: „If you have a voucher / multiple vouchers, you can add it here”.

  • You can still change your mind at this step - the voucher will only be redeemed at the final payment.

  • If you have entered the voucher as a means of payment, but the total amount is higher, you can settle the difference by providing an additional voucher or by any of the payment methods listed below it.

  • You can use the voucher once, that is, if the ticket you buy is less than the value of the voucher, you unfortunately cannot “transfer” the difference to your next purchase.

  • During one purchase, you can buy tickets to several different concerts: if you selected a concert, you pressed at the ticket onto “buy” it, it will be added to your cart. So at the "Look through your basket!" menu point you still have the option to to continue selecting from concerts by clicking on “Programs and Ticket Purchase” menu point. Here, if you have selected another concert and there you click on the “buy” button again, you will see all the items in your basket! Voucher Code: This is the string you will find on your voucher / old concert ticket under the barcode or QR code.

  • Due to the confusable characters, we recommend that you scan the code with your phone's camera or simply enter it by copying it from your pdf ticket!

 

So your Gift Voucher / Old Concert Ticket has become invalid. Your new concert ticket (s) will be emailed to the email address provided at the time of purchase. Please keep this and bring it with you on the day of the concert. 

 

You can use the Gift Voucher / Voucher from the date of purchase / the day the concert ticket becomes a voucher until the end of the following calendar year.

Exceptions are vouchers purchased in 2020. Vouchers purchased in both 2020 and 2021 will be redeemable until 31.12.2022.

 

If you have any questions, please write to [email protected], where we will be very happy to help!

You can read our detailed policy here.

The Budapest Park issues a multi-purpose voucher, so during the purchase, a receipt is generated for the amount of the vouchers, and not an invoice. Only an invoice for the handling fee can be requested when purchasing the voucher. If you need a financial document for the amount, please write to [email protected].

Upon usage, the voucher becomes invalid as a means of payment, and the system automatically generates a receipt for the full amount of the service. An invoice can be optionally requested for the purchase amount at this time.

The legislator (Hungarian National Assembly) has excluded the possibility of issuing two or more invoices for an amount - whether it be from the voucher or later for a product purchased with its value.

If you have a ticket for a concert that will take place on a different date than the original date due to COVID-19 pandemic measures or for any other reason, but the new date is not right for you, you have the option to exchange your concert ticket for a voucher. You can indicate your request by writing to the email address: [email protected]

Requests for vouchers are processed continuously as soon as the voucher is completed, we will inform the requester by e-mailThe previously purchased concert ticket will then act as a voucher that you can use until December 31, 2022. You can validate the voucher up to the price of your previously purchased ticket(s) on the occasion of any of your next ticket purchases (on our website or in person at the ticket office). We do not charge a handling fee when using the voucher.

You can find detailed information (e.g. regarding invoicing) in our Refund Policy. You can read the Park Refund Policy here: 

https://www.budapestpark.hu/pages/visszateritesi-szabalyzat

Press / Partners / Other inquiries

In connection with press inquiries, you can contact our competent colleague via the email address: [email protected] 

We will be happy to be the stage on your big day :) Write to [email protected] and we will help you.

We are glad if you come to us to party and promote. Write to us at the email address: [email protected], and we will help you organize.

Hoppá

Unfortunately it is not possible, thank you for your understanding!

Write to us at the email address: [email protected], and we will help.

Contacts

+36 1 434 7800


1095 Budapest, Fábián Juli tér 1.


[email protected]


[email protected]


We also organize corporate and private events (client parties, birthday parties, weddings...etc.). Please contact [email protected] for more information.