Frequently asked questions

To search in the frequently asked questions, please use the Help button on the bottom.

Popular questions

About the concerts

Our concerts usually start at 7 PM with the opening or guest band and run until 10 PM. Gate opening times may vary, but in most cases, you can enter the Park area from 6 PM, before the concert begins. These times apply to most of our events — however, there may be exceptions. The exact start times are always listed on our website and on the Facebook event page. 

We also send an information email to all ticket holders ahead of the event, packed with useful details.

Meet & Greet – If we are organizing a meet and greet, this ticket option will be available during the purchase process on our website.

Yes, there is! Our concerts end around 10 PM, but there's no need to head home just yet. At 10 PM, the party continues with amazing DJs across multiple dance floors, going strong until dawn. Whatever your taste in music, you'll find a vibe that suits you.

You can find info about our current afterparties here:
https://www.budapestpark.hu/#tickets

Your concert ticket also grants you entry to the afterparty on the same night, starting at 10 PM.

No, concerts go ahead even in bad weather.


Please don’t bring umbrellas, as they can be dangerous in a crowd and are not allowed inside.

If you don’t have a raincoat, no worries, you can buy a disposable rain poncho at the Park counters.
Price: 499 HUF

If you're looking to give a gift - for Christmas, a birthday, engagement, wedding, anniversary, or just because you love giving presents — we've got a few great options for you:

  • If you know exactly what they’re wishing for: Check out our upcoming concerts — an unforgettable experience, especially one with their favorite band, can be the perfect gift.
    https://www.budapestpark.hu/#tickets
  • If you want to play it safe: Go with a Gift Voucher, so they can choose what to see and when to use it.
    https://www.budapestpark.hu/utalvany
  • Or surprise them with some cool merch: Pick a stylish Park T-shirt, hoodie, cap, or even socks, gifts that’ll keep the vibe alive!
    https://shop.budapestpark.hu/

We will notify all ticket holders by email and share all the important details about the next steps.

FAQ

Az utalványok iránt beküldött igények feldolgozása folyamatosan zajlik, amint az utalvány elkészült, e-mailben tájékoztatjuk az igénylőt. Ezután a korábban megváltott koncertjegy fog utalványként működni. Az utalványt a korábban megváltott jegyed/jegyeid árának összegéig tudod érvényesíteni, bármelyik következő jegyvásárlásod alkalmával (a honlapunkon vagy személyesen a jegypénztárban).

A koncertjegyek utalvánnyá való átváltását a rendszerünkben egy mínuszos bizonylat kiállítása kíséri, mely az eredeti koncertjegyek vásárlásához, tehát a korábbi tranzakcióhoz köthető számla/nyugta helyesbítő bizonylataként, vagyis NEM sztornó bizonylatként szolgál. Ennek értelmében a mínuszos bizonylat nem jelenti a korábban vásárolt koncertjegyek értékének visszatérítését, hiszen a visszatérítés esetében az utalvány értékére nem lenne fedezet.

A mínuszos (helyesbítő) bizonylat kiállításának pénzügyi okai vannak, hogy a jegyek utalvánnyá való átváltása követhető és pénzügyi szempontoknak megfelelő módon történjen a rendszerünkben. Mivel az utalvány egy 'többcélú termék', másfajta adókulcs, adózási szabály vonatkozik rá, mint a korábban megvásárolt koncertjegyekre, ezért szükség van a helyesbítő bizonylat kiállítására.

A kezelési költség a helyesbítő bizonylaton nem kerül feltüntetésre, mert az utalvány felhasználásakor kezelési költséget nem számítunk fel újra.

Location, entry, our services

The day before the concert, we’ll send an email to all ticket holders using the address provided at the time of purchase. It’ll be packed with useful information to help you prepare — make sure to read it!


Whether you need to exchange your ticket for a wristband depends on the type of ticket you have:

  • Arena ticket:
    No wristband needed. Just head straight to the main entrance, have your ticket ready with the QR code clearly visible, and you’re good to go! :)


  • Terrace ticket:
    You’ll need to exchange your voucher for a wristband. You can do this at the main entrance ticket office or at the appropriate VIP entrance. After that, let the good times roll! :)
    (Wristbands are only available on the day of the event.)

With a terrace wristband, you also have access to the arena.

Important: Arena tickets allow one-time entry only.



We have a guarded cloakroom. Price: 499 HUF.
Please keep your cloakroom ticket safe — you’ll need it to retrieve your belongings!

If you lose your ticket, there’s a 2000 HUF replacement fee. In this case, you can still get your items back by providing an accurate description of the contents and signing a report about the incident.

We also have bike storage — because we ride too!
It’s free, fenced, and located next to the main entrance. While it’s not guarded, you can lock your bike yourself.
Please note: we can’t take responsibility for the safety of your bike.

Important: We do not offer secure storage for scooters, skateboards, or other small personal transport devices.


At Budapest Park, we serve all drinks in ReCups.
Over the past few years, we’ve gained a lot of experience, and we’ve chosen a ReCup system that not only supports sustainability but also enhances the guest experience.

In 2023, our ReCup partner is Cup Revolution Kft.

This year, you have several options for how you use your cup:

1. Physical Token

When you buy a drink at the bar, a one-time cup fee of 500 HUF will be added. From then on, every time you return your empty RevoCup, it will be exchanged for a clean one. When you no longer need it, you can exchange your cup for a token at the bar — this token can later be used to get a new RevoCup at any Cup Revolution partner location.

Already have a RevoCup or a token? Great! We’ll swap it for a clean cup on the spot. So yes, it’s truly a one-time fee — just don’t forget your cup or token at home!

2. Digital Token – Revo Token App

Never lose a token again! Download the Revo Tokenapp on your phone to store your ReCup tokens digitally. You can also convert your physical token into a digital one by visiting designated counters: just hand it over and use the NFC or QR code scanners there. Our team will be happy to assist you.

You can even send your digital tokens to other users directly within the app.
Find the app in the App Store or Google Play Store by searching for Revo Token.

3. Borrow a Cup

Don’t want to pay for a cup? Use the “Borrow a Cup” feature in the Revo Token app.
You can request a cup free of charge, and as long as you return it to any Cup Revolution partner within 72 hours, you won’t be charged.

If the cup isn’t returned within 72 hours, your registered bank card will be charged 500 HUF. After that, the cup is yours — and can be exchanged for a token (physical or digital) later on.

Find the full list of Cup Revolution partners here: https://cuprevolution.hu/b2c#holvan
More info: https://cuprevolution.eu/b2c/gyik

Important Notes:

  • We cannot refund or exchange damaged cups, but please return them to the bar so they can be properly recycled. Thanks for helping us stay sustainable!
  • We are not responsible for abandoned cups.
  • In line with National Food Safety Office (NÉBIH) regulations, we can only serve drinks in clean, unused cups.
  • We do not exchange ReCups or tokens for cash. If you’d prefer not to pay for a cup, the Borrow Cup option in the Revo Token app is your best bet!


Budapest Park is a fully cashless venue, only card payments are accepted. If you don’t have your bank card with you, no problem! You can request a Festipay card and top it up with cash at the Park Shop or the Ticket Office. The Festipay card requires a 500 HUF deposit. You can redeem any remaining balance — as well as the card deposit — at any time, but no later than the last concert day of the season. Just visit the Park Shop or Ticket Office during their opening hours.

Please note: We can only refund the deposit on Festipay cards purchased at Budapest Park.

You can still buy event tickets in cash at the Ticket Office.

You’re welcome to bring:

  • your good mood :)
  • one bag no larger than 30x30x30 cm
  • a raincoat

Please do not bring:

  • bags larger than 30x30x30 cm
  • umbrellas (If you don’t have a raincoat, you can buy a disposable rain poncho in the Park for 499 HUF)
  • beverages and food purchased from vendors outside the Park’s central event area
  • any drinks or food not purchased within the Park
  • graffiti tools (e.g. spray paint, markers)
  • any item that is illegal or may pose a safety risk to others (e.g. metal water bottles, perfume bottles, chains)
  • professional cameras with lenses weighing over 500 grams
  • any type of camera for international productions

Important note for international events:
The list of prohibited items may be extended at the request of the production. Any item that could potentially be used to harm others is strictly prohibited. This includes (but is not limited to): metal or plastic water bottles, thermoses, perfume bottles, chains, other glass or metal objects, banners, flags, etc.

If you must bring a larger bag or restricted item, you can store it in the external luggage locker near the entrance for a fee of 499 HUF per item.

If possible, please avoid bringing high-value items, as we cannot take responsibility for their loss or theft — although we’ll do our best to help recover them if needed.

Regarding medication:
It is generally not allowed to bring medication into the guest area. If you need to take medication during your visit, please inform a member of the Vibe Team at the entrance. Your medication can be stored free of charge at the cloakroom, and if needed during your stay, the required dose can be retrieved from there.

Thank you for your understanding!




No, there is no tobacco shop in the Park area.

If you’ve lost an item, please email us at [email protected]. We’ll check for it on the next working day and let you know whether it has been found. If it has, we’ll provide details on where and how you can collect it. Even if it hasn’t been found, we’ll still get back to you.

If you realise you’ve lost something while you’re still at the venue, please ask a staff member — we might have already found it. :)

Please note:
If retrieving the item requires removing part of the Park’s wooden decking, this can only be done if the owner agrees to cover the cost of restoring it. The fee is 10,000 HUF per board.

Thank you for your understanding!

For their own safety, dogs and other pets are not allowed in the Budapest Park area.

If you are arriving with a service dog, please email us at [email protected].

Guests using wheelchairs are welcome to attend concerts free of charge — no prior registration is needed. Only the accompanying person needs to purchase a ticket.
There is step-free access through the main entrance, and of course, an accessible toilet is also available.

Here’s some useful information to help you enjoy your time with us comfortably:

  • We’ve designated a few spots on the hill within the Park area where you can watch the concerts with a clear view and minimal disturbance.
  • For easier access to drinks, we recommend using the bar located on the hill.
  • We also collaborate with the Let’s Get Out! Association:
    https://www.facebook.com/mozduljunkki.letsgoout

The map below shows the available parking options near Budapest Park.

We strongly advise you not to drive if you’ve consumed any alcohol.

Within the Park, you can choose from a variety of street food options, including:

  • McDonald's - Range of burgers, fries and more. 
  • Rebel Burger & More – A range of burgers, including a veggie option
  • Hummus Bar – Hummus in several styles: with meat, vegetarian, or vegan
  • Pizza Me – Slices with regular or whole grain crust; vegetarian options available
  • New York Hot Dog – Classic hot dogs with Vienna sausage or traditional sausage, and a variety of toppings

Opening Hours:
The food counters open when the Park gates open.
At least one food stand will remain open from opening until closing time. The others typically stay open for most of the evening but may close earlier depending on visitor traffic.

Which buffet is "on duty" may vary from day to day.

When making a purchase at the beverage and food counter operated by Kultúrpark Zrt., the final bill amount includes a 1.5% service charge.    

Ticket / Ticket Purchase

If you need help, have questions about an online transaction, or are experiencing issues with your purchase, please contact our team at:

E-mail: [email protected]


Our on-site ticket office will open at 2:00 PM on April 14.


TICKET OFFICE OPENING HOURS: 

OPENING:

ON WEEKDAYS AND PROGRAM DAYS: 2 PM

CLOSING:

WEEKDAYS: 7 PM

PROGRAM DAYS: HALF AN HOUR BEFORE THE VENUE CLOSES


The ticket office will be closed from April 18 to 21.

Ticket prices vary by concert — in general, the earlier you buy, the better the price.

We include detailed pre-sale information for each event individually.

Want to be the first to know when ticket sales start? Sign up for our newsletter!

You’ll find the sign-up option by scrolling to the bottom of the main page: https://www.budapestpark.hu

To view all upcoming concerts, ticket prices, and other important details, visit:
https://www.budapestpark.hu/#tickets — just click on any event for more info.

You can read our General Terms and Conditions here:
http://www.budapestpark.hu/ASZF.pdf


You can use OTP, K&H, and MKB SZÉP cards to purchase tickets for certain concerts at the Budapest Park on-site ticket office and via our website: www.budapestpark.hu

Please note: SZÉP cards are only accepted for selected concerts. If a concert is not eligible for SZÉP card payment, this will be clearly indicated below the ticket type list for that specific event on our website.

You can also pay with a Budapest Park gift voucher:

Unfortunately, no. The earlier you buy your ticket, the better the price! If you want to be among the first to know when ticket sales begin, subscribe to our newsletter. You can sign up by scrolling to the bottom of the main page at www.budapestpark.hu.


Our on-site ticket office will open at 2:00 PM on April 14.


TICKET OFFICE OPENING HOURS: 

OPENING:

ON WEEKDAYS AND PROGRAM DAYS: 2 PM

CLOSING:

WEEKDAYS: 7 PM

PROGRAM DAYS: HALF AN HOUR BEFORE THE VENUE CLOSES


The ticket office will be closed from April 18 to 21.


Online ticket sales: budapestpark.hu (GTC: http://www.budapestpark.hu/ASZF.pdf)

Other ticketing partners:

  1. At the ticket offices of Budapest Park.

  2. At certain Ticket Portal ticket offices. On the Ticket Portal website, ticket offices selling without handling fee are marked with an icon in the Ticket Offices menu. 
    http://ticketportal.hu/selling_places.aspx#-1

 

From the terraces, you can enjoy the concert and the party after the concerts from an exclusive place. The terraces have a separate washbasin block and a service counter, which makes the time spent with us even more convenient. 

Upon arrival, you can access the venue through a separate entrance. After exchanging your ticket for a wristband, you are free to move between the designated terrace section and the standing area.

The seats on the terraces can be occupied on a first-come, first-served basis — their number is limited. It is not possible to reserve a table. Thank you for your understanding.

If you want to watch the concert from one of the terraces, you can buy a ticket on the budapestpark.hu website or at the spot.

Map:http://www.budapestpark.hu/helyszinek



If you bought a ticket to the Arena but feel like partying on one of our terraces, it’s enough to buy an additional ticket — available at the on-site ticket office on the day of the concert, while stocks last! The additional terrace ticket is only valid together with your Arena ticket.

It is not obligatory to print the ticket — we can also accept it on your phone; it’s important that the QR code is clearly visible. To protect our environment, it’s even better not to print it out ;)

The night shift starts at 10 PM in Budapest Park after the concert :) On several dance floors with themed music, we’re inviting you to leave reality behind! The party lasts until dawn.

With a concert ticket, you can stay for the parties starting after 10 PM. If you don’t have a concert ticket, you can buy a party ticket at the venue on the day of the event — as long as tickets are still available. With a party ticket, you can enter Budapest Park after 10 PM.

IMPORTANT! Tickets are valid for single entry only!

You can choose from many popular party series. 

Find all the details in our program list on the website:
https://www.budapestpark.hu/#tickets


Yes, you can stay inside and party on several dance floors until dawn with your concert ticket!

The night at Budapest Park kicks off at 10 PM after the concert :) 

With multiple dance floors and themed music, we invite you to leave reality behind! The party goes on until dawn.

With a concert ticket, you’re welcome to stay for the parties starting after 10 PM.
If you don’t have a concert ticket, you can purchase a party ticket at the venue on the day of the event — as long as tickets are still available.


IMPORTANT! Tickets are valid for single entry only!


You can choose from many of our popular party series.

For details, check out our program list on the website:
https://www.budapestpark.hu/#tickets


Ticket Problems

It can take up to 24 hours for the link to arrive.
If you still haven’t received an email from us, please check the following:

  • Look in your SPAM or Promotions folder — it might have landed there!
  • If you still can’t find it, please email us at [email protected], and we’ll check it for you

If the event is getting close and you haven’t heard back from us, don’t worry! If your purchase was successful, just come to the venue, and our staff at the ticket office will be happy to help you.



If your online payment failed, please check whether your credit card is eligible for online transactions or bank transfers.
Payments will not go through if your card is invalid or restricted.


TRY THE FOLLOWING STEPS:

  • Restart the payment process and make sure all information is entered correctly.
  • If you’re still unable to complete the payment after several attempts, contact the customer service of your card-issuing bank.
  • Provide them with the 32-character transaction ID from the webshop's error page to help them investigate the issue.


COMMON REASONS FOR CREDIT CARD PAYMENT FAILURE:

  • Your card is not enabled for online purchases
  • There are insufficient funds on the card
  • A security limit is set on your card

First, check the following:

  • Make sure you’re checking the email account you used when purchasing the ticket.
  • Also check your Promotions and SPAM folders — sometimes the system may send it there.


If you still can’t find your ticket, please write to us at [email protected], and we’ll be happy to help.
In your message, be sure to include the following information you provided at the time of purchase:

  • Which concert the ticket was for, and the concert date
  • Your first and last name
  • The email address you used for the purchase
  • The date and time of the transaction


Please note: our customer service response time is up to 3 business days.
If you haven’t heard back from us by the day of the concert, don’t worry — just come to our on-site ticket office, and our staff will be happy to assist you.


Unfortunately, we are unable to refund or exchange tickets after a successful purchase.

If you can no longer use your ticket, we recommend using https://www.ticketswap.hu to sell it. 

The platform is safe, convenient, and generates a new barcode for each ticket sold.

Thank you for your understanding!


Minors

Admission to the events of Budapest Park - with the exception of Pöttömkert - is free of charge until the age of 6. Minors are only allowed to stay in Budapest Park with parental supervision!

  • Children under the age of 6 can attend our events free of charge, with the exception of Pöttömkert.
  • Guests under the age of 16 may only attend concerts under parental supervision or when accompanied by an adult authorized by a parent.
    You can download the parental authorization parental authorization here.
  • Guests aged 16 to 18 may attend concerts unaccompanied, provided they bring a parental declaration completed in advance by a parent or guardian.
    You can download the parental declaration if you click here

If you're coming to a concert, please note that only guests over the age of 18 may remain in the Park after 23:00. It is the responsibility of the accompanying adult to ensure that any minors leave the Park by that time.

Please also note: afterparties are only open to guests over the age of 18! After 21:00, entry to the Park is restricted to those aged 18 and over — unless the guest aged 16–18 is attending with a parent.


Gift voucher

Before you start redeeming, prepare your Gift Voucher.


As a first step, choose the concert you’d like to attend and select the ticket type (arena, terrace, etc.). Don’t worry if you see the full ticket price in your basket — you’ll be able to enter your voucher during the second step of the purchase process. No handling fee will be charged again when redeeming your voucher. Although the fee will initially appear in your basket, it will be automatically removed once your voucher is validated.

In the "Enter your details" step, you’ll find this option above the payment methods:
“If you have a voucher / multiple vouchers, you can add it here.”

You can still change your mind at this point — your voucher will only be redeemed at the final payment step.

If you’ve entered your voucher but the total amount is higher than the voucher’s value, you can cover the difference by adding another voucher or by using any of the available payment methods listed.

Please note:Vouchers can only be used once. If the ticket price is lower than the value of the voucher, the remaining amount cannot be used later.

You can purchase multiple tickets in one transaction — even for different concerts.

Because some characters may be hard to distinguish, we recommend scanning the code with your phone’s camera or copying it directly from your PDF voucher.


The Gift Voucher can be used from the date of purchase until the end of the following calendar year.

In the case of a failed purchase, the system will automatically revalidate your voucher shortly.

If you have any questions, feel free to write to us at [email protected]  — we’ll be happy to help!

You can read our detailed voucher policy here.


Budapest Park issues multi-purpose vouchers, which means that during the purchase, a receipt is generated for the value of the voucher, not an invoice. An invoice can only be issued for the handling fee at the time of voucher purchase. If you require a financial document for the voucher amount, please contact us at [email protected].

When a voucher is used, it becomes invalid as a means of payment, and the system automatically generates a receipt for the full value of the service. At this stage, an invoice can be requested for the actual purchase amount.

Please note: Hungarian legislation (as determined by the National Assembly) prohibits issuing two or more invoices for the same amount — whether it’s the value of the voucher or the product/service later purchased with it.


If your purchase is unsuccessful, your voucher is not lost. Our system will automatically reactivate it within a short period of time (usually within 30 minutes).

Press / Partners / Other inquiries

In connection with press inquiries, you can contact our competent colleague via the email address: [email protected] 

We will be happy to be the stage on your big day :) Write to [email protected] and we will help you.

We’re happy to have you join us to party and promote! Just write to us at [email protected] and we’ll help you get organized.


Hoppá

Unfortunately it is not possible, thank you for your understanding!

Write to us at the email address: [email protected], and we will help.

Contacts

+36 1 434 7800


1095 Budapest, Fábián Juli tér 1.


[email protected]


[email protected]


We also organize corporate and private events (client parties, birthday parties, weddings...etc.). Please contact [email protected] for more information.